Add to Favorites | Free Email Alerts | Invite a Friend | Contact Us | Sitemap

Case Studies and Management Resources

Asia's Most Popular Collection of Management Case Studies

Customer Relationship Management Case Studies | Case Study in Business, Management, Operations, Strategies Case Studies
Custom Search

Company Specific Case Studies

Customer Relationship Management

Case Studies

Pricing Information
How to Order

 
Case Title Buy Case Teaching Note
Customer Relationship Management Case Study | It`s Bank Policy! : A Graphic Case Study in Ethics and Compliance Case Studies | Case Study in Business, Management, Operations, Strategies Case Studies It`s Bank Policy! : A Graphic Case Study in Ethics and Compliance
Customer Relationship Management Case Study | Toward Customer Service Excellence: OCBC Bank`s First-to-Market Digital Solutions Case Studies | Case Study in Business, Management, Operations, Strategies Case Studies Toward Customer Service Excellence: OCBC Bank`s First-to-Market Digital Solutions Available
Customer Relationship Management Case Study | Liquid Intelligent Technologies: Enabling Africa`s Digital Transformation Case Studies | Case Study in Business, Management, Operations, Strategies Case Studies Liquid Intelligent Technologies: Enabling Africa`s Digital Transformation Available
Customer Relationship Management Case Study | Spotify: Tapping Big Data to Enhance Customer Experience Case Studies | Case Study in Business, Management, Operations, Strategies Case Studies Spotify: Tapping Big Data to Enhance Customer Experience Available
Customer Relationship Management Case Study | Zumba: Rocking the Fitness World with Creativity and a Customer-Centric Model Case Studies | Case Study in Business, Management, Operations, Strategies Case Studies Zumba: Rocking the Fitness World with Creativity and a Customer-Centric Model Available
Customer Relationship Management Case Study | Amazon.com: Customer Service Champion (2015) Case Studies | Case Study in Business, Management, Operations, Strategies Case Studies Amazon.com: Customer Service Champion (2015)
Customer Relationship Management Case Study | TATA AIA Life Leverages Digital Technologies to Create a Superior Customer Experience Case Studies | Case Study in Business, Management, Operations, Strategies Case Studies TATA AIA Life Leverages Digital Technologies to Create a Superior Customer Experience
Customer Relationship Management Case Study | Taj Hotels: Using Technology to Offer Personalized Services Case Studies | Case Study in Business, Management, Operations, Strategies Case Studies Taj Hotels: Using Technology to Offer Personalized Services
Customer Relationship Management Case Study | Nandu`s Foods: Using Technology to Build an Integrated Omnichannel Meat Brand Case Studies | Case Study in Business, Management, Operations, Strategies Case Studies Nandu`s Foods: Using Technology to Build an Integrated Omnichannel Meat Brand
Charles Schwab Customer Focused E-Business Strategy
IBM's ECRM Initiatives
CRM Implementation Failure at Cigna Corporation
Customer Service at Singapore Airlines Available
Tesco - The Customer Relationship Management Champion
Lessons in Customer Service From Wal-Mart
Harrah's CRM Strategy
Dell's Customer Contact Center Operations in India
Johnson & Johnson's 'Camp Baby': Great Customer Relationship Management or Public Relations Fiasco?
Zappos.Com: Focus on Customer Service
i-Mint - An Innovative Coalition Loyalty and Consumer Rewards Program in India
Publix Super Market, Inc.: A Customer Service Leader
Customer Service at Ritz-Carlton
Customer Relationship Management at Tesco

 
 

Area Specific Case Studies

Acquisitions
Advertising
Advertising and promotions
Banking
Banking and financial management
Brand management
Branding
Co-branding
Competitive Strategy
Corporate Restructuring
Corporate Scams
E-business
Entrepreneurship
More Area Specific Case Studies >>

Case Related Links

Detailed Subject-wise Listing
Company-wise Listing
Case Study Method
Best Selling Case Studies
Prize Winning Case Studies
ICMR Cases Used in Textbooks
Institutions Using ICMR Cases
ICMR News

Contact us:
IBS Center for Management Research (ICMR),
IFHE Campus, Donthanapally,
Sankarapally Road, Hyderabad-501 504,
Andhra Pradesh, INDIA.
Ph: +91- 8417- 236667,
E-mail: casehelpdesk@ibsindia.org

Copyright © 2012 IBS Center for Management Research.
All rights reserved.